End-to-end verification that what subscribers are charged matches what they received. Channel availability, VOD purchases, package upgrades, pay-per-view events. We reconcile billing against actual service delivery.
Pay-TV and streaming billing is complex, base packages, premium add-ons, VOD rentals, pay-per-view events, sport packages, multi-screen tiers. Each billing rule is a potential leakage point. Subscribers get charged for content they did not receive, or not charged for content they did. Both are problems.
Per-channel availability verified against the subscriber’s package. Blackouts, regional restrictions, content swaps, each is a billing event that needs to be checked.
Every VOD purchase and pay-per-view event reconciled against actual delivery. Refunds for failed playback. Failed purchases flagged.
Subscriber upgraded to a tier they could not actually access. Or downgraded and still being charged for the old tier. Both are leakage.
A $3 per month overcharge on 100,000 subscribers is $3.6M per year. The same undercharge is the same number in the other direction. Either way, billing drift is material at scale.
Industry data point
3,096
Araxxe’s 2024 Worldwide Billing Errors Observatory identified 3,096 significant billing errors across 120 countries, with an average financial impact of €61,000 per error case per year. Most operators run multiple error cases simultaneously.
Field note
Billing verification is unglamorous and material. The work is reconciliation against the ledger, confirming that what the CRM says the subscriber has is what they are actually receiving, and what they are actually receiving is what they are being billed for.
Where the three systems agree, billing is correct. Where they disagree, money is leaking somewhere.
Calendar-driven billing audits catch errors that have been compounding for months. By the time the audit lands, the loss is real. We verify continuously.
Did the channel actually broadcast? Did the VOD asset actually play out? Did the PPV event reach the subscriber? We verify against service-delivery logs.
Per-subscriber, per-event reconciliation between service delivered and amount billed. Discrepancies flagged per-billing-cycle.
Where the CRM says the subscriber has a package, the network must actually provision it. Where the network has de-provisioned something, the CRM must stop billing it. We reconcile both directions.
Trends, root causes, recurring error patterns. The point of verification is not just to catch errors but to fix the processes that produce them.
Tell us the platform, the subscriber base and the package structure. We will scope the verification model and the reconciliation cycle.
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