Observatory
Routing Quality Observatory
Per-destination ASR, ACD and PDD benchmarks. What “good” looks like on the destinations carriers actually buy. Not a survey of operators, what our switch measured.
Contact Sales Back to ObservatoriesThe benchmarks
Routing quality is the discipline of scoring and steering wholesale voice against objective per-corridor baselines: ACD and ASR by destination, PDD trends, and route-level scoring that decides where traffic goes next. Least cost is the floor; the ceiling is cost with quality guards.
Three metrics, one benchmark per destination.
A rate sheet without ASR context is a guess. We publish what good looks like so carriers can compare what they are buying against what is achievable.
ASR benchmark
Above 60% is excellent. 40-60% is workable. Below 30% is a problem. Per destination, not averaged.
ACD benchmark
Above 6 minutes is excellent. 4-6 is solid. Below 3 usually means audio quality, not dial plan.
PDD benchmark
Under 2 seconds is the target. 2-4 is acceptable. Above 4 and answer rates collapse.
Why this matters
Because “industry average” is not a number.
The problem
“ASR should be at least 40-50%, and anything above 60% would indicate an excellent quality service.”
– Kolmisoft engineering blog. Useful as a rule of thumb. Useless when the destination you are buying runs at 28% and you have nothing to compare it to.
The point
Per-destination benchmarks let you ask the right question: “is the route I am buying performing at, above, or below what is achievable on this destination?”
If you do not know what good looks like, you cannot tell whether you are getting it. Most carriers cannot. We publish what we see.
Coverage
500+ destinations tracked.
From the largest corridors to the smallest breakouts. The numbers update continuously; this page is a quarterly snapshot.
Tier-1 destinations
Stable
US, UK, DE, FR, ES, IT. Direct interconnects are the norm. Benchmarks hold within narrow bands.
Emerging corridors
Variable
LATAM, South-East Asia. Benchmarks vary by operator. Route choice moves the ASR needle materially.
High-fraud corridors
Volatile
Several MEA destinations. ASR moves sharply with bypass pressure. Direct interconnects essential.
Remote / rural
Long-tail
Often TDM-terminated. Low volume, high variability. Test-call campaigns keep benchmarks current.
Want the benchmark for your destinations?
Send us your top five. We will send back what good looks like, and what your current routes are doing against it.
Contact Sales Back to ObservatoriesFrequently asked questions
What is routing quality?
The practice of scoring routes against per-corridor baselines, ASR, ACD and PDD, and steering traffic accordingly, so cost decisions never trade away answer rates or call integrity.
How are routes scored?
Each route accumulates live statistics per destination; scores combine quality metrics with cost, and failing routes lose traffic before customers notice.
How fast does steering react?
Drift alerts land with an engineer inside minutes, and traffic moves automatically on hard quality limits. Prediction moves traffic before degradation bites.
Does LCR conflict with quality?
Only when implemented naively. Quality-guarded LCR excludes routes that fail baseline, then optimises cost among the survivors.