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Observatory
Routing Quality Observatory
Per-destination ASR, ACD and PDD benchmarks. What “good” looks like on the destinations carriers actually buy. Not a survey of operators, what our switch measured.
Contact Sales Back to ObservatoriesThe benchmarks
Three metrics, one benchmark per destination.
A rate sheet without ASR context is a guess. We publish what good looks like so carriers can compare what they are buying against what is achievable.
ASR benchmark
Above 60% is excellent. 40-60% is workable. Below 30% is a problem. Per destination, not averaged.
ACD benchmark
Above 6 minutes is excellent. 4-6 is solid. Below 3 usually means audio quality, not dial plan.
PDD benchmark
Under 2 seconds is the target. 2-4 is acceptable. Above 4 and answer rates collapse.
Why this matters
Because “industry average” is not a number.
The problem
“ASR should be at least 40-50%, and anything above 60% would indicate an excellent quality service.”
– Kolmisoft engineering blog. Useful as a rule of thumb. Useless when the destination you are buying runs at 28% and you have nothing to compare it to.
The point
Per-destination benchmarks let you ask the right question: “is the route I am buying performing at, above, or below what is achievable on this destination?”
If you do not know what good looks like, you cannot tell whether you are getting it. Most carriers cannot. We publish what we see.
Coverage
500+ destinations tracked.
From the largest corridors to the smallest breakouts. The numbers update continuously; this page is a quarterly snapshot.
Tier-1 destinations
Stable
US, UK, DE, FR, ES, IT. Direct interconnects are the norm. Benchmarks hold within narrow bands.
Emerging corridors
Variable
LATAM, South-East Asia. Benchmarks vary by operator. Route choice moves the ASR needle materially.
High-fraud corridors
Volatile
Several MEA destinations. ASR moves sharply with bypass pressure. Direct interconnects essential.
Remote / rural
Long-tail
Often TDM-terminated. Low volume, high variability. Test-call campaigns keep benchmarks current.
Want the benchmark for your destinations?
Send us your top five. We will send back what good looks like, and what your current routes are doing against it.
Contact Sales Back to Observatories